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Technology is Enabling Collaborative Risk Management
Feb 28 / Author: Harold Leitner

Policyholders Should Love Your Insurance Mobile App (Continued)

Many insurers give their policyholders very simple mobile apps that only provide policy services like premium payments and ID card downloads. However, these mobile apps are often just mobile friendly webpages that may or may not be optimized for a mobile experience. If you want your policyholders to love your policy self-service mobile app, you need a native mobile app that leverages the capabilities of your policyholders’ phones.

For example, policyholders find a lot of value in immediately sending first-notice-of-loss submissions at the scene of a claim from their phones. They appreciate how the insurer mobile app helps them through a potentially stressful situation, like a traffic accident or other type of claim submission. However, a simple FNOL web form is not enough. Only a native mobile app that can leverage the phone’s sensors and GPS can fully aid in gathering the most timely and relevant information at the scene of a claims event.

Mobile FNOL Submission

Imagine that you have been in a traffic accident. The mobile app advises you on what to do to be safe. It then guides you through an FNOL workflow specific to an auto claim. The app pre-fills policyholder information and location via GPS. It provides a convenient form for capturing witness contact information, police report details, any injury information, or property damage descriptions with photos or video, right at the scene of the accident. You can use your phones video capabilities to interview witnesses. There would be no need to remember details when you are back at home on your insurer’s web customer portal.

Policyholders now expect Mobile policy services apps that are more than just simple web pages. They want easy-to-use and full featured mobile apps that make their lives easier. Those insurers who invest in native mobile apps that use mobile phone technology to the fullest will see the greatest return on that investment.

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SK Tirumala

Harold Leitner

VP, Business Development

With over 25 years of technology sales, business development, and account management experience Harold leads Xemplar’s business development team. He has successfully driven business growth for early stage technology providers across a range of industries including e-commerce, finance, IOT, connected fleet technology and telematics. Harold holds an MBA from Northern Illinois University and a degree in International Business from Illinois State University.

SK Tirumala

SriKrishna “SK” Tirumala

CEO & Co-Founder

Over the last 24+ years, SK has been at the forefront of delivering technology solutions in Property & Casualty. For the last few years, he has been spearheading the development of risk management solutions at Xemplar Insights, LLC. As the head of the business, SK passionately leads R&D and product engineering teams to advance the Xemplar product portfolio. He is continuously associated with customers, prospects and industry partners in solving their chronic business issues with cutting-edge technology.

Xemplar Solutions Suite

Xemplar Auto
XEMPLAR AUTO is a comprehensive mobile, cloud, and web solution that enables personal auto insurers to close gaps in their digital capabilities. Designed to support loss containment strategies using state-of-the-art smartphone telematics, it can also include policy self-service capabilities to drive adoption and lower servicing costs. Insurers get a powerful analytics portal to analyze where, when, and how risk occurs in their book of business. Granular data can be used develop new rating variables for Usage Based Insurance (UBI).

Xemplar Engage
Personal and Commercial P&C policyholders value the ease-of-doing business with their insurers over mobile and web channels. They are attracted to insurers with better digital capabilities for convenience and better service. Insurers understand that building relationships and creating loyalty with policyholders is key to their on-going profitability and success. The Xemplar Engage solution enables insurers to rapidly innovate and advance their digital transformation strategy with self-service features on mobile and web channels, resulting in significant competitive advantages with improved customer experience.

Xemplar Drive
Xemplar Drive – Business was designed as a non-white-labeled option for Commercial Auto Insurers that believe that the policyholders will be apprehensive about using a data gathering solution provided by their insurance carrier. Xemplar Drive – Business would be referred by the insurer to the Commercial Auto policyholders (small businesses to large fleet owners) as a solution for risk prevention and loss control.
Xemplar Drive – Business is also available as a white-labeled off-the-shelf B2C subscription-based solution (SaaS or private) sold directly to Large Corporates, Commercial Businesses, and other Institutions that operate a fleet of vehicles, as a self-administered risk management solution.

Xemplar Drive
Xemplar Drive – Business is a branded off-the-shelf, B2C subscription-based solution sold through distribution channels such as driving schools or not-for-profit organizations to individuals and/or parents of teens as means to analyze driving habits of themselves, or young drivers as they gain driving experience and develop good driving habits.

Xemplar Stack
Xemplar Stack’s suite of licensable and adaptable software feature frameworks, platform architectures, design patterns, and data model assets helps businesses save development time and costs and jumpstart the creation of tailored software solutions for unique business cases.

About Xemplar Insights

Our journey began in early 2015 while experimenting with smartphone technology to analyze motion patterns that led us to develop an innovative and economical smartphone telematics solution for loss containment. We then extended our capabilities to include numerous new features including policy and claim services, and developed turn-key solutions for Personal and Commercial P&C Insurers. Today, Xemplar is an established digital solutions company that offers both pre-configured and tailor-made solutions to insurers and commercial businesses, with many companies using our products and services to drive their digital transformation.

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