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Insuring Convenience With Mobile Apps
Mar 6 / Author: SK Tirumala

Insuring Convenience With Mobile Apps

In today's fast-paced world, mobile apps have become an essential tool for businesses to engage with their customers. The insurance industry is no exception. With the growing use of smartphones, mobile apps have become a crucial component for insurers to connect with policyholders and provide them with a convenient way to manage their policies.

Here are some reasons why mobile apps are essential for insurers:

Easy Policy Management: Mobile apps provide policyholders with a simple and convenient way to manage their policies. They can access policy details, pay premiums, and make changes to their coverage anytime, anywhere. This level of flexibility enhances customer satisfaction and retention.

Quick Claims Processing: Mobile apps enable policyholders to file and track their claims quickly and easily. They can upload relevant documents, track the status of their claims, and receive alerts on any updates or changes in the process. This streamlines the claims process, improves efficiency, and reduces turnaround time.

Improved Customer Engagement: Mobile apps provide insurers with a platform to engage with their customers on a regular basis. They can send push notifications about policy updates, renewal reminders, and other important information. This helps keep policyholders informed and engaged, which strengthens the relationship between the insurer and the customer.

Enhanced Data Analytics: Mobile apps generate a vast amount of data that insurers can use to improve their services. They can track user behavior, preferences, and trends to gain insights into customer needs and preferences. This data can be used to create more personalized products, develop targeted marketing campaigns, and optimize the customer experience. 

Competitive Advantage: Mobile apps provide insurers with a competitive advantage over their peers. By offering a mobile app, insurers can differentiate themselves from others in the market and attract a larger customer base. This, in turn, can lead to increased revenue and profitability.

In conclusion, mobile apps have become an essential tool for insurers to connect with their policyholders and provide them with a seamless customer experience. By leveraging mobile technology, insurers can improve efficiency, reduce costs, and enhance customer engagement. As the use of smartphones continues to grow, insurers who do not offer a mobile app risk being left behind by their competitors. Therefore, it is imperative for insurers to adopt mobile technology and invest in mobile app development to stay relevant in today's digital age.

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SK Tirumala

Harold Leitner

VP, Business Development

With over 25 years of technology sales, business development, and account management experience Harold leads Xemplar’s business development team. He has successfully driven business growth for early stage technology providers across a range of industries including e-commerce, finance, IOT, connected fleet technology and telematics. Harold holds an MBA from Northern Illinois University and a degree in International Business from Illinois State University.

SK Tirumala

SriKrishna “SK” Tirumala

CEO & Co-Founder

Over the last 24+ years, SK has been at the forefront of delivering technology solutions in Property & Casualty. For the last few years, he has been spearheading the development of risk management solutions at Xemplar Insights, LLC. As the head of the business, SK passionately leads R&D and product engineering teams to advance the Xemplar product portfolio. He is continuously associated with customers, prospects and industry partners in solving their chronic business issues with cutting-edge technology.

Xemplar Solutions Suite

Xemplar Auto
XEMPLAR AUTO is a comprehensive mobile, cloud, and web solution that enables personal auto insurers to close gaps in their digital capabilities. Designed to support loss containment strategies using state-of-the-art smartphone telematics, it can also include policy self-service capabilities to drive adoption and lower servicing costs. Insurers get a powerful analytics portal to analyze where, when, and how risk occurs in their book of business. Granular data can be used develop new rating variables for Usage Based Insurance (UBI).

Xemplar Engage
Personal and Commercial P&C policyholders value the ease-of-doing business with their insurers over mobile and web channels. They are attracted to insurers with better digital capabilities for convenience and better service. Insurers understand that building relationships and creating loyalty with policyholders is key to their on-going profitability and success. The Xemplar Engage solution enables insurers to rapidly innovate and advance their digital transformation strategy with self-service features on mobile and web channels, resulting in significant competitive advantages with improved customer experience.

Xemplar Drive
Xemplar Drive – Business was designed as a non-white-labeled option for Commercial Auto Insurers that believe that the policyholders will be apprehensive about using a data gathering solution provided by their insurance carrier. Xemplar Drive – Business would be referred by the insurer to the Commercial Auto policyholders (small businesses to large fleet owners) as a solution for risk prevention and loss control.
Xemplar Drive – Business is also available as a white-labeled off-the-shelf B2C subscription-based solution (SaaS or private) sold directly to Large Corporates, Commercial Businesses, and other Institutions that operate a fleet of vehicles, as a self-administered risk management solution.

Xemplar Drive
Xemplar Drive – Business is a branded off-the-shelf, B2C subscription-based solution sold through distribution channels such as driving schools or not-for-profit organizations to individuals and/or parents of teens as means to analyze driving habits of themselves, or young drivers as they gain driving experience and develop good driving habits.

Xemplar Stack
Xemplar Stack’s suite of licensable and adaptable software feature frameworks, platform architectures, design patterns, and data model assets helps businesses save development time and costs and jumpstart the creation of tailored software solutions for unique business cases.

About Xemplar Insights

Our journey began in early 2015 while experimenting with smartphone technology to analyze motion patterns that led us to develop an innovative and economical smartphone telematics solution for loss containment. We then extended our capabilities to include numerous new features including policy and claim services, and developed turn-key solutions for Personal and Commercial P&C Insurers. Today, Xemplar is an established digital solutions company that offers both pre-configured and tailor-made solutions to insurers and commercial businesses, with many companies using our products and services to drive their digital transformation.

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